1.Liability & Insurance
1.1.All the activities we run have an element of assumed risk.
Participants should be aware of and willing to accept the inherent risk of
accidents & injury involved. They should be prepared to assume personal
responsibility for their own actions and involvement.
1.2.Lakeoftheheart is not under any liability whatsoever in
respect of any personal injury or death, nor loss of or damage to personal property
unless caused by proven negligence or default on their part or that of their
suppliers or agents whilst attending the course.
1.3.In the circumstances of cancellation of the event by the
Lakeoftheheart, any liability shall be limited to the original fees paid. No
liability whatsoever is accepted for consequential losses resulting from such a
1.4.Lakeoftheheart is insured for public liability cover for the
course & all coaches working on it.
1.5.No insurance cover is included for participants. You are
strongly advised to ensure you have your own suitable insurance cover in place.
2.Health & Safety Considerations
2.1. Lakeoftheheart reserves the right to modify or cancel
advertised courses due to safety considerations or other factors beyond our
2.2.To help us to help you, we ask that you disclose any relevant
information relating to your health or capabilities on the booking form. All
information supplied will be treated sensitively & in strict confidence.
This enables us to fully brief coaches & allows them to make informed
decisions when including you.
2.3.Participants are expected to have a realistic level of fitness
to participate in their chosen course.
2.4. Under-18’s may attend but must be actually accompanied by a
parent on any course. (Sorry, but supervision by another responsible adult is
3.Bookings & Payment
3.1.A booking form must be completed & signed by all
3.2.Where a participant is under 18 years of age, it should be
signed & acknowledged by a parent/guardian on their behalf.
3.3.Bookings can only be made by sending a cheque by post.
3.4.A non-refundable deposit of 50% of the total fee is required
at the time of booking.
3.5.The final balance should be paid two week prior to the course.
4.Cancellation & Refunds
Cancellation By The Participant
4.1.All cancellations must be made in writing & acknowledged
(e-mail is acceptable).
4.2.For cancellations made up to 4 weeks before the start date
only the deposit is forfeit. The balance will be refunded.
4.3.For cancellations less than 2 weeks before the start date or
during the course then the full course fee is forfeit unless the places or time
can be resold.
Cancellation By Lakeoftheheart
4.4.In the extremely unlikely event of a cancellation by Lakeoftheheart,
participants will be notified by telephone & then in writing or by e-mail
as soon as practicable.
5.Data Protection & Confidentiality
5.1.All personal information provided by participants will be
treated sensitively & in strict confidence.
5.2.Any information retained following will be kept securely &
not divulged to third parties.
Copyright 2014 Lakeoftheheart